1. Scope

1.1 Pin-Up values its customers and is committed to providing the most engaging entertainment services in the gaming industry. To enhance the partnership and deliver the best possible gaming experience, Pin-Up collects certain personally identifiable information. The purpose of this Privacy Policy is to outline the methods and policies for collecting, using, and disclosing information and Cookies obtained from or about users. Additional rules and procedures are outlined in the Terms and Conditions and on the Security Page. This Privacy Policy applies to visits made to the website via personal computers, mobile devices, or any other technology or device, in accordance with the Policy.

2. Types and Use of Information We Collect

3. Disclosure of Personal Information

Pin-Up does not sell, distribute, or rent personal information to third parties except as explicitly outlined in this privacy notice. However, personal information may be shared with the following third parties:

3.1 Business Transactions

Personal information may be disclosed to potential buyers or sellers in the event of a sale or acquisition of any company, assets, or shares.

3.2 Legal and Regulatory Compliance

Personal data may be disclosed to comply with legal or regulatory requirements, enforce Pin-Up’s Terms and Conditions, or protect the rights, property, or safety of Pin-Up, its customers, or others.

3.3 Cooperation with Authorities

Pin-Up may share information with local authorities to enforce laws and investigate unlawful or fraudulent activities. Information may also be disclosed to:

• Gambling authorities in operating countries.
• Sports governing bodies (e.g., FIFA).
• Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) agencies.
• Law enforcement agencies in operating countries.
  Information may also be shared with firms and organizations (e.g., banks and credit institutions) within and beyond the EU to prevent fraud and mitigate credit risks. These organizations may use personal information for investigations and legal actions according to their policies.

3.4 Service Providers and Contractors

Pin-Up may disclose some personal information to unaffiliated service providers, agents, or independent contractors responsible for maintaining the website and other administrative services. These include but are not limited to:

• Order processing and fulfillment.
• Managing customer data and communications.
• Conducting contests and promotions.
  These third parties are required to adhere to privacy laws and use personal data solely for the agreed-upon purposes. Agreements are in place to ensure the protection of personal information.

3.5 Casino Suppliers

When playing casino slots developed by third-party suppliers (e.g., NetEnt, Playtech), their privacy policies also apply. For instance, NetEnt’s privacy policy is available for review here.

3.6 Data Transfers Outside the EU

Pin-Up does not share personal data with third parties in countries where data protection laws are inadequate unless all reasonable measures are taken to ensure the data is handled securely, in compliance with this Privacy Policy and applicable laws. Any such transfers will be reflected in updates to this Privacy Policy, including provisions for cross-border data transfers.

4. Duration of data maintenance

4.1 In line with the principles of Data Minimization and Storage Limitation, Pin-Up retains customer information only for as long as necessary for the original purpose it was collected. Customer data will be stored for a minimum of five years after the client relationship ends for the purposes outlined below. Additionally, data retention may be extended to account for variations arising from the exercise of data privacy rights (refer to section 6).

However, certain personal information may be retained beyond this period due to potential legal obligations, legitimate interest objectives, or other reasons. Examples of such causes include:

• Compliance with legal or regulatory requirements.
• Resolution of disputes or enforcement of agreements.
• Prevention of fraud or other unlawful activities.

Pin-Up ensures that any retained data is handled securely and in accordance with this Privacy Policy.

5. Data protection rights

At any time during the storage or processing of your data, you have the following rights and can submit requests via your personal account:

• Right of Access – You can view the personal information Pin-Up has on file for you.
• Right to Correction – You can request corrections to inaccurate or incomplete information. For more details, refer to Section 7 of this policy.
• Right to Erasure – You can request the deletion of your personal data, which Pin-Up is obligated to fulfill under certain circumstances.
• Right to Processing Restriction – You can request limitations on how your personal data is processed, subject to specific conditions.
• Data Portability – You can request that your personal data be transferred to another organization.
• Right to Object – In certain cases, you can object to specific processing activities.
• Right to Withdraw Consent – If the processing of your data is based on consent (as described in Section 2), you can withdraw your consent at any time through the consent management portal in your personal account. This does not affect the lawfulness of processing carried out before the withdrawal. Requests to stop receiving commercial messages will be processed within three (3) days of receipt.

5.2 Request Handling

Pin-Up will evaluate your request and respond regarding its status and outcome (granting the request, partially granting it, or rejecting it) as promptly as possible, but no later than one month from the date of submission. If a request is denied, Pin-Up will provide an explanation. You also have the right to lodge a complaint directly with the relevant regulatory authority.

5.3 Grounds for Refusal

Pin-Up reserves the right to deny requests that:

• Are excessively repetitive.
• Require disproportionate technical effort or resources.
• Compromise the privacy of others.
• Are highly impractical to fulfill.

Pin-Up ensures that all rights are handled in compliance with applicable laws and prioritizes the security and privacy of user data.

6. Updating Personal Information

6.1 Except in rare circumstances, registered users of the Pin-Up website can review, amend, or delete certain personal information by signing in and using the tools provided for updating such information. However, some data, such as date of birth or age required for eligibility verification, cannot be deleted.

6.2 You can obtain a copy of your personal information by logging into your personal account. To receive such copies, verification of your identity will be required. You must provide sufficient details to identify yourself, as well as any relevant information to assist Pin-Up in processing your request. If you wish to cancel your account, you can do so by contacting Customer Support or through your personal account. Pin-Up will comply with your request unless there is a valid reason not to.

7. Security

7.1 Pin-Up prioritizes the security of your data and employs all necessary measures to protect your personal information, prevent unauthorized access, and avoid any modifications. To safeguard customer privacy, Pin-Up follows information security practices aligned with current best standards. These measures include technological, procedural, monitoring, and tracking safeguards to prevent data misuse, unauthorized access or disclosure, and data loss, alteration, or destruction.

Visit Pin-Up’s dedicated Security page for more details on how personal data is protected.

8. Profiling

8.1 Pin-Up collects personal data such as transactional behavior, gaming activities, cookies, and geolocation information to deliver a customized service tailored to your preferences. Profiling allows Pin-Up to enhance your user experience and provide a personalized gaming environment.

8.2 Profiling is also utilized to detect and report fraudulent activities, violations of Pin-Up’s Terms and Conditions, potential money laundering, and ensure responsible gambling practices, as required by regulatory and legal obligations.

Profiling activities serve the following purposes:

• Marketing: To deliver customized offers, emails, and marketing campaigns tailored to your gaming experience.
• Responsible Gambling: Accounts may be suspended in accordance with Pin-Up’s Terms and Conditions if a user demonstrates risky behavior or identifies as struggling with gambling addiction.
• Anti-Fraud: Accounts breaching Terms and Conditions (e.g., multiple active accounts) may be suspended, and betting actions may be canceled.

9. Marketing Digital

9.1 Pin-Up uses personal data such as transactional activity, gambling behavior, cookies, and preferences to offer targeted promotions and marketing materials. Participation in these services is voluntary and requires user consent, typically granted during registration. You can grant or withdraw this consent at any time via the consent management platform integrated into your personal account.

10. Internet Protocol (IP) Address

10.1 Pin-Up collects your IP address and browser settings when you visit the website. The IP address uniquely identifies your device within a network, while browser settings provide information like browser type, language, and time zone. This data helps Pin-Up customize your experience and monitor your device for potential misuse or unlawful activity. Your IP address may also be used to determine your approximate location (at the city level).

11. Cookies

11.1 A “cookie” is a small text file transferred to your device when you visit a website, enabling Pin-Up to gather certain information such as your preferences. Cookies on the Pin-Up site are used to manage sessions, deliver personalized pages, and tailor content such as advertisements to your interests.

11.2 You can configure your browser to block all cookies, including those used by Pin-Up, or to notify you when a cookie is placed. However, disabling cookies may impact the functionality of certain services, such as remembering your language preferences. Refer to your browser or device’s technical documentation for guidance on deleting or disabling cookies.

12. Changes to our Privacy Policy

12.1 Pin-Up regularly reviews and updates its privacy policy to ensure compliance with legal and regulatory requirements while maximizing privacy protection. Any changes to the policy will be communicated through the Pin-Up website.